PECB Best Available Pass4sure ISO-9001-Lead-Auditor Exam Prep–Pass ISO-9001-Lead-Auditor First Attempt

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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

Topic	Details
Topic 1	Preparing an ISO 9001 audit: This topic covers sub-topics related to preparing a quality management system audit.
Topic 2	Conducting an ISO 9001 audit: It evaluates your skills to conduct a QMS audit.
Topic 3	Closing an ISO 9001 audit: The topic focuses on concluding a QMS audit and conducting audit follow-up activities.
Topic 4	Fundamental audit concepts and principles: Questions about interpreting and applying the main concepts and principles related to a QMS audit appear in this topic.
Topic 5	Quality management system (QMS) requirements: It assesses your abilities to point out and explain different requirements for a quality management system based on ISO 9001.

PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q44-Q49):

NEW QUESTION # 44
During a third-party surveillance audit, the auditor finds that the management review meeting minutes record that the improvement actions set by the previous review have not been completed for a second year running. It states that a new Quality Manager has been brought in at the middle management level to rectify the situation.
You learn that top management is not involved in the QMS other than being copied into the minutes of the management review meeting.
The audit reveals that the new Quality Manager was given responsibility by top management to:
a) take accountability for the effectiveness of the QMS,
b) select, approve, and monitor improvement actions without involving and reporting to top management, c) promote the improvement of the QMS, and d) make efficient use of the limited financial and personnel resources allocated for the QMS by top management.
The auditor considers whether there is a nonconformity against clause 5.1.1 of ISO 9001:2015.
Select two options of the evidence required for such a nonconformity:

A. The Quality Manager does not have access to the resources needed for the QMS.
B. The Chief Executive never attends the management review meetings in person.
C. Top management is not accountable for the effectiveness of the QMS.
D. The Quality Manager only reports to one designated senior manager.
E. The Quality Manager avoids giving improvement actions to the Chief Executive.
F. The Quality Manager is on target to complete only half of the improvement actions.

Answer: A,C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Clause 5.1.1 of ISO 9001:2015 - Leadership and Commitment - specifically mandates that top management must take accountability for the effectiveness of the QMS. They are also responsible for ensuring:
* Integration of the QMS into business processes (5.1.1 c)
* Promotion of customer focus and continual improvement (5.1.1 d, i)
* Availability of necessary resources (5.1.1 e)
* That the QMS achieves its intended results (5.1.1 g)
Let's analyze the selected options:
# A. Top management is not accountable for the effectiveness of the QMS.
This directly violates clause 5.1.1 a, which explicitly requires top management to take accountability for the effectiveness of the QMS. Delegating this to a middle-level Quality Manager, as described in the scenario, constitutes a nonconformity.
# F. The Quality Manager does not have access to the resources needed for the QMS.
According to clause 5.1.1 e, top management must ensure the availability of required resources for maintaining and improving the QMS. If the Quality Manager is resource-constrained, it indicates top management has failed to meet this requirement.
Now, why the other options are incorrect in terms of direct clause 5.1.1 nonconformity:
# B. Avoiding giving improvement actions to the Chief Executive - While this may reflect poor communication, it is not, by itself, a clear breach of 5.1.1 unless linked directly to top management's lack of accountability or commitment.
# C. Chief Executive never attending meetings - ISO 9001 does not require physical attendance of the Chief Executive at management reviews. What matters is whether top management is fulfilling their roles, not how.
# D. Completing only half of improvement actions - This indicates performance issues but does not necessarily indicate top management's lack of accountability, unless they failed to monitor progress entirely.
# E. Reporting to one designated senior manager - This is not inherently nonconforming unless that senior manager does not fulfill top management's responsibilities under 5.1.1.
Relevant ISO 9001:2015 Reference:
* Clause 5.1.1 a, e, g, h:
"Top management shall demonstrate leadership and commitment with respect to the quality management system by:
a) taking accountability for the effectiveness of the quality management system; e) ensuring that the resources needed for the quality management system are available..."

NEW QUESTION # 45
An audit team of three people is conducting a Stage 2 audit to ISO 9001 of an engineering organisation that manufactures sacrificial anodes for the oil and gas industry in marine environments. These are aluminium products designed to prevent corrosion of submerged steel structures. You, as one of the auditors, find that the organisation has shipped anodes for Project DK in the Gulf of Mexico before the galvanic efficiency test results for the anodes have been fully analysed and reported as required by the customer. The Quality Manager explains that the Managing Director authorised the release of the anodes to avoid late delivery as penalties would be Imposed. The customer was not informed since the tests very rarely fall below the required efficiency. You raise a nonconformity against clause 8.6 of ISO 9001.
At the Closing meeting, the audit team leader presents the findings of the audit and comes to the above nonconformity. The Quality Manager produces the test report for Project DK, which shows an acceptable galvanic efficiency, and presents an email from the customer confirming acceptance of the anodes. He asks that the nonconformity be withdrawn.
Which two of the following responses by the audit team leader would be acceptable?

A. Indicate that the nonconformity is evidence of a system failure that needs to be rectified.
B. Accept the Quality Manager's request without reviewing the documentation.
C. Ask the auditor (you) who raised the issue, to state what you think should happen
D. Refuse to accept the documentation produced and maintain the nonconformity.
E. Thank the Quality Manager for his contribution but dismiss the information as irrelevant after a quick review.
F. Advise management that the information provided will be reviewed at the audit follow-up stage.

Answer: A,F

NEW QUESTION # 46
Scenario 5: Mechanical-Electro (ME) Audit Stages
Mechanical-Electro, better known as ME, is an American company that provides mechanical and electrical services in China. Their services range from air-conditioning systems, ventilation systems, plumbing, to installation of electrical equipment in automobile plants, electronic manufacturing facilities, and food processing plants.
Due to the fierce competition from local Chinese companies and failing to meet customer requirements, ME's revenue dropped significantly. In addition, customers' trust and confidence in the company decreased, and the reputation of the company was damaged.
In light of these developments, the top management of ME decided to implement a quality management system (QMS) based on ISO 9001. After having an effective QMS in place for over a year, they applied for a certification audit.
A team of four auditors was appointed for the audit, including Li Na as the audit team leader. Initially, the audit team conducted a general review of ME's documents, including the quality policy, operational procedures, inventory lists, QMS scope, process documentation, training records, and previous audit reports.
Li Na stated that this would allow the team to maintain a systematic and structured approach to gathering documents for all audit stages. While reviewing the documented information, the team observed some minor issues but did not identify any major nonconformities. Therefore, Li Na claimed that it was not necessary to prepare a report or conduct a meeting with ME's representatives at that stage of the audit. She stated that all areas of concern would be discussed in the next phase of the audit.
Following the on-site activities and the opening meeting with ME's top management, the audit team structured an audit test plan to verify whether ME's QMS conformed to Clause 8.2.1 (Customer Communication) of ISO 9001.
To do so, they gathered information through group interviews and sampling. Li Na conducted interviews with departmental managers in the first group and then with top management. In addition, she chose a sampling method that sufficiently represented customer complaints from both areas of ME' s operations.
The team members were responsible for the sampling procedure. They selected a sample size of 4 out of
45 customer complaints received weekly for electrical services and 2 out of 10 complaints for mechanical services.
Afterward, the audit team evaluated the evidence against the audit criteria and generated the audit findings.
Li Na chose a sampling method that sufficiently represents customer complaints from both areas of ME' s operations. Which sampling method fits that description?

A. Stratified sampling
B. Block selection sampling
C. Systematic sampling

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:Stratified sampling is the best method when the population consists of different groups or categories. In this case:
* ME has two areas of operations (electrical and mechanical services).
* Complaints were collected separately for each area.
By choosing representative samples from each category (electrical & mechanical complaints), Li Na ensured a balanced approach.
* Systematic sampling selects samples at fixed intervals, which does not ensure proportional representation of both groups.
* Block selection sampling is used when focusing on a specific time period or section, which does not apply here.
Thus, stratified sampling (B) is the correct answer.

NEW QUESTION # 47
Scenario 5: Mechanical-Electro (ME) Audit Stages
Mechanical-Electro, better known as ME, is an American company that provides mechanical and electrical services in China. Their services range from air-conditioning systems, ventilation systems, plumbing, to installation of electrical equipment in automobile plants, electronic manufacturing facilities, and food processing plants.
Due to the fierce competition from local Chinese companies and failing to meet customer requirements, ME's revenue dropped significantly. In addition, customers' trust and confidence in the company decreased, and the reputation of the company was damaged.
In light of these developments, the top management of ME decided to implement a quality management system (QMS) based on ISO 9001. After having an effective QMS in place for over a year, they applied for a certification audit.
A team of four auditors was appointed for the audit, including Li Na as the audit team leader. Initially, the audit team conducted a general review of ME's documents, including the quality policy, operational procedures, inventory lists, QMS scope, process documentation, training records, and previous audit reports.
Li Na stated that this would allow the team to maintain a systematic and structured approach to gathering documents for all audit stages. While reviewing the documented information, the team observed some minor issues but did not identify any major nonconformities. Therefore, Li Na claimed that it was not necessary to prepare a report or conduct a meeting with ME's representatives at that stage of the audit. She stated that all areas of concern would be discussed in the next phase of the audit.
Following the on-site activities and the opening meeting with ME's top management, the audit team structured an audit test plan to verify whether ME's QMS conformed to Clause 8.2.1 (Customer Communication) of ISO 9001.
To do so, they gathered information through group interviews and sampling. Li Na conducted interviews with departmental managers in the first group and then with top management. In addition, she chose a sampling method that sufficiently represented customer complaints from both areas of ME' s operations.
The team members were responsible for the sampling procedure. They selected a sample size of 4 out of
45 customer complaints received weekly for electrical services and 2 out of 10 complaints for mechanical services.
Afterward, the audit team evaluated the evidence against the audit criteria and generated the audit findings.
According to scenario 5, Li Na conducted group interviews with departmental managers and top management by herself. Is this in accordance with audit best practices?

A. Yes, only the audit team leader should conduct group interviews.
B. Yes, the auditee's top management is always interviewed by the audit team leader only.
C. No, two auditors should be present in case of group interviews.

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
According to ISO 19011:2018, Clause 6.4.6 (Conducting Interviews), group interviews should be conducted with at least two auditors to ensure objectivity and accuracy.
* This prevents bias or misinterpretation of responses.
* It allows for cross-validation of information.
* It ensures that the audit results remain objective and impartial.
Since Li Na conducted the group interviews alone, she did not follow audit best practices. The correct approach would have been to have another auditor present during the interviews.
Reference:
ISO 19011:2018, Clause 6.4.6 (Conducting Interviews)

NEW QUESTION # 48
Scenario 3:
Fin-Pro is a financial institution in Austria offering commercial banking, wealth management, and investment services. The company faced a significant loss of customers due to failing to improve service quality as they expanded.
To regain customer confidence, top management implemented a QMS based on ISO 9001. After a year, they contacted ACB, a local certification body, to pursue ISO 9001 certification.
The audit team was led by Emilia, an experienced lead auditor, and included three auditors. After an agreement was reached, ACB sent the audit objectives to the audit team.
The audit team began by gathering information about Fin-Pro's understanding of ISO 9001 requirements.
While reviewing documented information, they noticed missing records of training and awareness sessions. They conducted employee interviews to verify attendance.
The team also reviewed the organizational chart and job descriptions to confirm employee competence.
They observed the company's working environment (social, psychological, and physical conditions).
The audit team analyzed the evidence and prepared an audit report with findings and conclusions.
Which statement below represents the level of responsibility demonstrated by the audit team in scenario 3?

A. Willful misconduct, the audit team intentionally disregarded audit procedures.
B. Gross negligence, the audit team has demonstrated a total lack of diligence.
C. No negligence, the audit team has demonstrated diligence during the audit and followed the best practices.
D. Ordinary negligence, the audit team has demonstrated lack of diligence.

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
ISO 19011:2018 requires auditors to conduct audits professionally and diligently.
Clause References:
* ISO 19011:2018, Clause 4.4 - Professional Care: Auditors must exercise due diligence in conducting audits.
* ISO 9001:2015, Clause 9.2 - Internal Audit: Requires objective and systematic audits to evaluate QMS effectiveness.
Why is the Correct Answer A?
* The audit team followed best practices by gathering verifiable audit evidence through interviews, document reviews, and observations.
* They ensured fair presentation of findings in the final audit report.
* They complied with ISO 9001 and ISO 19011 guidelines for audit procedures.
Why are the Other Options Incorrect?
* B (Ordinary negligence) # No evidence of negligence; the team followed structured audit processes.
* C (Gross negligence) # No indication that the auditors ignored important responsibilities.
* D (Willful misconduct) # The auditors acted professionally and did not intentionally disregard rules.

NEW QUESTION # 49
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PECB BEST AVAILABLE PASS4SURE ISO-9001-LEAD-AUDITOR EXAM PREP–PASS ISO-9001-LEAD-AUDITOR FIRST ATTEMPT

PECB Best Available Pass4sure ISO-9001-Lead-Auditor Exam Prep–Pass ISO-9001-Lead-Auditor First Attempt